With Intercom, companies can not only collect and segment key data, but also send and store personalised data attributes about users within Intercom. A/B testing: Intercom allows you to create A/B tests to determine which element of your strategy is the most relevant: mobile carousel, outgoing messages, the possibilities of testing are quite numerous and allow you to optimise the user experience.
Support, guidance and other essential information can easily be added.
#Intercom chatbot software
Product tour : The software offers a product tour feature that has been designed with the sole purpose of guiding the user through the products in the gallery.Intercom also allows you to engage your customers through the : It allows you to define the target and the channels you want to use. To create these series, you need to use the workflow generator. You can create these messages from scratch or use one of the twelve templates available.Ī lot of information can be included, such as new users, new products or the reactivation of users who have become inactive. The “Series” tool allows you to set up these multi-channel message sequences. These engaging messages can be sent once or on a predefined schedule to specific customer segments. You can contact them via chat, email or from publications where your company makes announcements about the product. It is possible to send emails to prospects who add an item to the shopping cart, but leave the page before checking out. Intercom supports multi-channel message sequences. Commitment Multi-channel message sequences
This live chat will not be linked to your chatbot, however. You can also create a live chat on certain networks, such as Facebook or Twitter and Slack. Intercom offers three channels on which to deploy the chatbot: When you click on one of your users, you can see their custom fields, their tags, the pages of your website they have recently visited, … It is then possible to filter all conversations, according to this information and the tags assigned. Intercom allows you to ask the user a question and record their response directly via a custom field or by assigning a tag. In Intercom, you can see a complete overview of all the people who have talked to your chatbot. Rules allow you to determine which type of leads to push what content to, based on your scoring and segmentation criteria.įinally, by defining the goal of your bot, you will be able to measure its effectiveness and understand how visitors interact with it. When you want to create a custom bot (a chatbot flow with elements), Intercom offers a block builder, with all the different blocks on the left and the block content on the right: Intercom offers a variety of predefined bot templates as well as the ability to create new bots from scratch. The Task Bot acts primarily as a targeted message machine its capabilities are simple and effective.Ĭustom Bots: Intercom’s custom and resolution bots are more advanced bots that interact with visitors based on predefined and targeted rules. Task Bots: Intercom’s Task Bot is designed to automate simple tasks, such as suggesting articles in the Help Centre and asking visitors to rate conversations. Intercom Operator, the section for Intercom bots, offers 2 types of bots: Task and Custom. It helps the visitor by answering the most frequently asked questions. Very powerful chatbots Types of chatbots availableĪ chatbot is programmed to obtain references and contact information for visitors when customer service is not available. It is these features, close to marketing automation, that we review in detail in this article. More than just a support tool, these bots also enable incoming leads to be qualified and integrated into multi-channel message sequences to lead to conversion. Intercom offers various livechat solutions, allowing support to chat with customers in real time, but also chabots that automatically help customers when support is not available.
This cost should be put into perspective, as this investment can save you a lot of time, particularly through automation. Overall, the tool is expensive, and we regret the lack of clarity in the pricing, which is difficult to read.
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